Refund and Returns Policy

Our policy is easy as pie! If you’re not smiling, then we’re not smiling! That’s why returns are welcomed within 30 days of purchase. Returns must be in their original packaging, unused (ya know, cuz of Covid), unworn, unwashed, and undamaged. Items NOT eligible for return are candles, beauty products, swimwear, and intimates. Any item marked as FINAL SALE or OUTLET or CLEARANCE is also not eligible for return or exchange.

Yes, we do ship domestically within the U.S. – including Alaska & Hawaii, and Internationally.

Additional Returns & Exchanges Policy Details

To complete your return, you MUST send us a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Additional non-returnable items:

  • Digital Downloads

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please note: If the order shipping details were incorrect, or you ordered the wrong size or color, we will not be held responsible and will not offer replacements or refunds. You are responsible for entering the correct information. If there is an issue with a size or color, you are welcome to email us at [email protected] with “REPLACEMENT REQUEST” in the subject line and be sure to include your full name, order number, and date of purchase in the body of the email along with the details of your request. We will review each case individually and we reserve the right to reject, decline, and deny any and all replacement requests.

Late or missing refunds

If you haven’t received a refund within 7 to 10 business days, please contact your bank. There is often some processing time before a refund is posted.

If you have not received your refund and it has been longer than 10 business days, then contact your credit card company. It may take some time before your refund is officially posted.

We are not responsible for the length of time it takes the credit card companies or banks to clear funds and issue refunds. We have seen some cases where refunds have taken as long as 30 days.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] and put “REFUND STATUS” in the subject line, along with your full name that was in the original order.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Cancellations

If you’d like to cancel your order, please email us at [email protected] as quickly as possible, with the subject line “CANCEL MY ORDER.” Please include your name, order number, and the reason for cancelling. If you’ve already received your order, or have received a shipping confirmation email, please refer to the Returns & Exchanges policies above. Please also note that if you paid via PayPal and you request to cancel, you may incur a PayPal transaction fee. Orders that have begun being processed by the printing service cannot be cancelled and you will be required to begin the return/exchange process as described above.

Exchanges/Damaged Items

We are not responsible for any damage that may be incurred during the shipping process as we use a print-on-demand service called Printify. They use many different manufacturers and designers to ship our products. As such, we have no control over the packaging.

If a package you received, incurred damage during shipping, please reach out to [email protected] immediately with the subject line, “DAMAGED PACKAGE UPON DELIVERY”. Please include in the body of the email, your name and order number.

You MUST send us proof of the damage via photo/video, as an attachment to the same email.

We reserve the right to inspect the damaged package. If it is found that the manufacturer or the shipping service provider was not the reason for the damage, then we reserve the right to deny a replacement/exchange. If we review the damaged package and determine that a replacement/exchange is warranted, then we will ship you a replacement for the exact same product (if available) OR you will be contacted to choose a new item equal to or less than the original value of the item you purchased. Proof of purchase will be required to be provided to us or no replacement/exchange will be granted.

Shipping

Our print-on-demand partner, Printify, uses several different shipping partners to ship all products including, but not limited to, USPS, UPS, FedEx, DHL, and many others. For a full list of their shipping partners, please click here.

Almost all orders are shipped within 2-7 business days from the order submission date. That being said, it is important to note that the exact processing, production, and shipment times can differ from order to order. Due to Covid, some manufacturers are experiencing higher than normal shipping timelines. During peak season OR holidays, processing and shipping times will vary and may be slightly longer.

Depending on where you live, the time it may take for your product to reach you may vary.

For exchanges, shipping timelines are longer due to the inspection of exchanges and the turnaround time to ship the exchange back to you. Please allow us up to 4-6 weeks for exchanges to be fully inspected, processed, exchanged, and/or shipped to you.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We DO NOT guarantee that we will receive your returned/exchanged item.

Where to send your returns/exchanges

Please send all returns/exchanges to:

Atomic Mommy Press, LLC
Attn: Returns & Exchanges
600 10th Street
Carlstadt, NJ 07072

Need help?

Contact us at [email protected]mmy.net for questions related to refunds and returns.